Hi Dave, :)
Thanks for following up!1 :
Sorry for the delay! However, that's normal: we don't provide/guarantee support over the weekends, and our usual response time is around 24 business hours for our premium plugins.
This is our official support hours/policy (listed on top of the forums also):SUPPORT HOURS: iThemes actively responds to forum support requests during our normal business hours which are Monday-Friday, 8 a.m.-5 p.m. Central Standard Time, typically within one business day.
Even then, however, we still do our best to be fast (for example, your post above is being replied to now within 7 business hours).2 :
Also, thanks for putting ContactBuddy back up. Before when I checked (as mentioned in my previous reply), you had Contact Form 7 in the sidebar instead, and thus we could not test your issue at all.3 :
I just tested ContactBuddy on your site http://www.westernwebenvelope.com/
and saw no error that saidSubject is emptyPlease correct the error in order to save changes.
Instead, when I submit the contact form, I get the following display:
you can confirm from your end if the message went through or not.4 :
You can test another ContactBuddy form at:http://bes.internal.ithemes.com/
That's how it works (no issues at all) with no other contact form OR email related plugins installed.5 :
You need to disable/deactivate all other contact form plugins and let ContactBuddy be the only plugin.
For example, right now, I see some styling/coding on your site http://www.westernwebenvelope.com/
from Contact Form 7 (snapshot):
Once Contact Form 7 and every other email/contact-form related plugin is disabled, see if the problem still exists, and let us know. We will then check and see if we can try to duplicate the problem you originally encountered (outlined in #3 above) after every other related plugin has been de-activated.5 :
Regarding your issue ofthe favicon that shows up on admin site only: Are you referring to the Titanium settings? If so, you can post about that separately in the Titanium forums please:http://ithemes.com/forum/index.php?/forum/50-titanium/
Hope the above help! Please let us know. Regards (and thanks again for waiting!),
Edited by Bes Zain, 31 October 2011 - 07:47 AM.