Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Support during Holidays:
During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
Installed ContactBuddy Issue
Posted 17 October 2011 - 12:39 PM
I have installed Contactbuddy on my site, activated it but it does not appear on the dashboard menu of the Admin Area. Then deactivate it and activate it again but nothing happened. Refreshed etc...
I have checked that it is correctly installed and all components of this plugin are on my plugins folder.
Can you suggest a way to solve this issue? Shall I erase it and install it again?
Posted 17 October 2011 - 04:23 PM
Thanks for posting this. Hmmm, very strange!
1 : Is this on the same site as the ones you discussed here http://ithemes.com/forum/index.php?/topic/18108-contact-buddy-quick-question/or completely different?
2 : Yes please, try completely deleting everything related to ContactBuddy filesand starting from scratch.
3 : Could another plugin maybe having a conflict with ContactBuddy?
4 : If #2 above doesn't work, try disabling all other plugins and then activating ContactBuddy.
5 : What is the url (if you can share) of the site this is happening on?
6 : Could you take a screenshot please of the area where you see that ContactBuddy is activated? That will show the entire page and also show ContactBuddy not being active.
Posted 17 October 2011 - 05:33 PM
It is a different site and apparently #3 was the reason! Now it is sorted!
Thank you again!
Posted 18 October 2011 - 11:50 AM
Thanks for the reply! Awesome to know it was another plugin causing the conflict(I hope you can find an alternative to that). Marking this as resolved.