Please help-- EMERGENCY
Posted 27 October 2011 - 11:33 PM
I have purchased both products. I have not received any emails. I don't know why I can't login.
I desperately need style manager to meet my deadline in the morning. My username is mikegeorge and I just bought builder today.
I keep requesting for my password to be sent, but it doesn't come.
Can somebody please email me the style plugin until support opens in the morning?
I'm really in a jam. I can't believe I can't get a password reset email!!!
Posted 27 October 2011 - 11:38 PM
Request you to send a mail to email@example.com.
Posted 27 October 2011 - 11:39 PM
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Web Accept Payment Sent(Unique Transaction ID [NOTE BY BES: REMOVED FOR SECURITY REASONS])
iThemes Media LLC(The recipient of this payment isVerified)
Builder Theme â€“ Core (Unlimited sites)
[NOTE BY BES: REMOVED FOR SECURITY REASONS]
Oct 27, 2011
Edited by Bes Zain, 27 October 2011 - 07:01 PM.
Posted 27 October 2011 - 11:40 PM
Posted 27 October 2011 - 11:59 PM
Thanks for posting about this!
Just to clarify quickly:
1 : When you say "it automatically downloaded THAT file to my downloads folder" , which file do you mean? You can reply to this here.
2 : If that file is the Style Manager, you don't need to re-download it since it was already downloaded as you said, correct? You can reply to this here.
3 : After you've answered the other questions here and emailed firstname.lastname@example.org ( #6 below) , pleasego ahead and email me your iThemes membership username and your full name please to email@example.com from the email address you used to sign up. You can reply here in public letting me know that you emailed me so I can look for your email.[I'll wait online for another hour or so from now (10:50pm PDT) for your email tonight OR your forum reply.]
4 : I'll then reply and email you the Style Manager zip file (the latest version).
5 : I'm also removing your personal information from your above reply, since that info is sensitive and should only be shared directly and privately with iThemes.
6 : You signed up within the last 2 hours (around 9pm PDT). I'm guessing that's why you haven't probably gotten an email â€“ it may take a few hours in some cases.
7 : Send an email right away please (before you email me) to firstname.lastname@example.org as Sridhar mentioned with your entire situation and details (if you haven't done so already). Regardless of what happens tonight in terms of the plugin file being sent to you or exchanging info, you must bring this up to the Sales team so that your account can be looked at right away.
Regards, (don't worry please: we'll do our best to email you the plugin in time :) for your special situation)
Edited by Bes Zain, 27 October 2011 - 07:28 PM.