Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
What is the support offered after 1st year?
Posted 22 February 2010 - 05:28 PM
and clients sites, so support and updates are a very important aspect. Thanks for your help.
Posted 22 February 2010 - 06:13 PM
All of our themes are handled the same way in terms of support/updates and that is in 1-year subscriptions.
So, you purchase now and automatically get 1 year of theme updates and forum access. After the one year the theme is still yours to use and keep. But you will no longer receive updates nor forum access. You would need to renew your subscription in order to keep receiving these benefits.
To renew the subscription would be the same price again. It's like a magazine subscription - to continue to receive updates, new versions, etc you would renew at the year mark . But you don't have to renew at the end of your subscription. It's completely optional. All those themes are still yours to have and use. You'd only need the renewal to receive the updates in the future and support.
Posted 23 February 2010 - 06:49 PM
Posted 24 February 2010 - 05:50 PM
The renewal price is what the theme is priced after the 1st year - although they will likely still be priced at 79.95
Basically you are just re-purchasing whatever items you would like to continue to receive Support and Updates on for another year.