Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Am I stuck in a lifetime subscription with ithemes?
Posted 25 November 2011 - 07:24 AM
Lets say in 2 years I decide that ithemes and builder is not right for me. I dunno, maybe I find a more useful tool for building wordpress websites. What happens with the websites I created using builder, it's style manager, and plugins? Will I still be able to modify the sites I created as I would any other wordpress site, without the use of builder, etc? What remains editable? Is builder required to make future edits to those sites?
I have no plans of leaving ithemes any time soon, but this does have me a bit worried, thinking I'm almost forced into a lifetime subcription whether I like it or not. Please tell me this isn't the case. I currently don't mind paying the costs, but if for whatever reason builder becomes obsolete, having to pay $200 a year for the sole purpose of keeping one or two existing builder created sites updated would be a big letdown and financial loss.
This brings up another concern...what if for whatever reason iThemes goes out of business in a few years. What aspects of builder created websites would still be editable?
Thanks for any response
Posted 25 November 2011 - 07:41 AM
Active subscription is needed to download the up-to-date versions of files (themes/plugins etc.) and get support.