Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 03 December 2011 - 11:59 PM
Posted 04 December 2011 - 03:22 PM
yes, we have migrated to a new forum: http://ithemes.com/2011/11/29/announcing-the-new-ithemes-support-forum/
You can login using the same username and password you used on the old forum though,
Also, check out the video tutorials on how to use the new forum, that may help getting familiar with it faster,
apologies for the confusion,
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