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Getting Email Error With No Error Code And Nothing Wrong Is Showing In Backupbuddy In Wp Admin

backupbuddy

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1 reply to this topic

#1 Guest_Dan_*

Guest_Dan_*
  • Guests

Posted 06 December 2011 - 04:28 AM

Hello, I have been getting the following error email:

An error occurred with BackupBuddy on Tue, 06 Dec 11 09:30:58 +0000 for the
site nnn  The error is displayed below:

One or more backup steps reported a failure. Backup failure running function
`backup_zip_files` with the arguments `` with backup serial `nnn`.
Please run a manual backup of the same type to verify backups are working
properly.
I checked the help but there are no error codes on this message so I dont know where to start.
Besides, I check the scheduler and everything looks ok.

Can you assist? Thanks

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,339 posts

Posted 06 December 2011 - 05:40 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

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