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Need Help Please


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#1 Guest_Lori_*

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Posted 06 December 2011 - 11:05 AM

I'm not sure where to ask this question . . . my apology in advance if this is the wrong place.

I'm currently using the child theme Keen.  I've recently changed my layout, and I really like what I have now, but there is a problem with it.  I am using screen resolution 1280 x 768 - and the site looks perfect for me, however, it does not look right for people who are using a different screen resolution.

I've had people take screen shots for me, which I will be happy to attach if you would like to see them.  The user who is using a screen resolution 1920 x 1080 sees a very large white section at the right hand side and the text is not on the white area in the middle like it should be.  The user who is using a screen resolution 1024 x 768 sees text off set as well, but without the large white area on the right.

Is there a way to fix this, or maybe a different builder theme I should be using instead of Keen?

Thanks in advance for any help you can provide me with, much appreciated.

Link to my site - scrapitstudio.com

Lori

#2 Ronald

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Posted 06 December 2011 - 04:57 PM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Builder support forum: http://ithemes.com/forum/forum/64-builder/

thanks,
Ronald

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.