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Problems With Backup

Started by Guest_Hannah_* , Dec 08 2011 06:53 PM
BackupBuddy

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#1 Guest_Hannah_*

Guest_Hannah_*
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Posted 08 December 2011 - 06:53 PM

I just installed Backup Buddy and am trying to do a backup of the database and files.  Each time I try to back up the whole site it seems to fail.  Any ideas on what to do?  I have been able to backup just the database.

Thanks!
Hannah

#2 Ronald

Ronald

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Posted 09 December 2011 - 05:25 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
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If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

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