Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Is It Possible, Post-Sale, To Adjust A Purchase ...?
Posted 12 December 2011 - 12:21 PM
i bought the Developer Plug-in Pack but have come to realize that all I really need is Backup Buddy.
Can I adjust this purchase so that I no longer have access to the other plug-ins, and will delete all my downloads, and get a refund on the difference between the cost of the Developer Plug-In License and just a license for Backup Buddy?
Posted 12 December 2011 - 12:55 PM
please contact email@example.com by e-mail, they may be able to help out,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.