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resolved

Confused About Renewing Products & Subscriptions



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#1 Tom Husband

Tom Husband

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Posted 13 December 2011 - 09:05 AM

I have BackupBuddy on two sites and the license key has expired. My account shows:


Accordion (2 sites) 11/10/2012

BackupBuddy (2 sites) 12/10/2011

What's Accordion? I don't remember buying it.

How do I renew? The only BackupBuddy renewal I see is called BackupBuddy Mobile (2) for $45. Is that the one I want?

Will I have to renew Accordian next year too?

Shouldn't there be some kind of renewal notice that goes out before it actually expires?

Also something is wrong with the BackupBuddy forum. I get, "[#103139] You do not have permission to view this forum."

Thanks

#2 Tom Husband

Tom Husband

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Posted 13 December 2011 - 11:08 AM

Customer support has been very helpful. Please ignore this post.