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Confused About Renewing Products & Subscriptions



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#1 Tom Husband

Tom Husband

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Posted 13 December 2011 - 09:05 AM

I have BackupBuddy on two sites and the license key has expired. My account shows:


Accordion (2 sites) 11/10/2012

BackupBuddy (2 sites) 12/10/2011

What's Accordion? I don't remember buying it.

How do I renew? The only BackupBuddy renewal I see is called BackupBuddy Mobile (2) for $45. Is that the one I want?

Will I have to renew Accordian next year too?

Shouldn't there be some kind of renewal notice that goes out before it actually expires?

Also something is wrong with the BackupBuddy forum. I get, "[#103139] You do not have permission to view this forum."

Thanks

#2 Tom Husband

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Posted 13 December 2011 - 11:08 AM

Customer support has been very helpful. Please ignore this post.



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ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

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