Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
How Can I Manage My Aec License ?new
Posted 15 December 2011 - 02:18 AM
Today, I update AEC from 220.127.116.11 to 5.0.5. by manual.
When I make to 'Manage Licenses', it says 'Username and/or password is invalid. Are you using your iThemes password?' But I can log in the site 'ithemes.com/member/member.php' by using the same username and the same password.
I think I have the license of AEC from 06/20/2011 to 06/30/2012. Am I something wrong?
How can I activate new AEC?
Thanks in advance.
Posted 16 December 2011 - 01:31 PM
Thanks for posting this. Could you please email firstname.lastname@example.org regarding this? They'll take care of you and let you know the details about AEC.
Posted 17 December 2011 - 12:47 AM
Thanks for your reply.
I emailed email@example.com.