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Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

Hat's Off To Support Team

Sridhar Thank you great support awesome

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2 replies to this topic

#1 Guest_Helen Castillo_*

Guest_Helen Castillo_*
  • Guests

Posted 22 December 2011 - 07:05 AM

I've now been using iThemes as my first choice for WordPress theme software.  Not only does Cory Miller offer a variety of themes for building a WordPress site, but also step-by-step training through his WebDesign University and a crackerjack support team through his Forum for further guidance.

Special mention goes out to Sridhar Katakam, who is extremely knowledgeable with iThemes' products, but also is quick to respond and adept at resolving those pesky issues that might come up with building a site from the ground up.

Thank you Sridhar, thank you Cory, thank you team!

Best,

Helen Castillo

#2 Guest_Jim Enterline_*

Guest_Jim Enterline_*
  • Guests

Posted 29 December 2011 - 02:47 PM

Yes but if you send an email request like it also suggests, they won't answer it.

#3 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,388 posts

Posted 29 December 2011 - 04:22 PM

@Jim,

I am pretty sure that I have not received an e-mail at support@ithemes.com, I check that account continuously,

Please post your questions in the presales and inquiries forum,

thanks,
Ronald

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