Contact Buddy Not Sending To Domain Of WebsiteContact Buddy Issue
Posted 30 December 2011 - 10:32 AM
Posted 30 December 2011 - 02:04 PM
Thanks for posting about this. Hmmm, that is indeed very strange!
ContactBuddy should be able to send emails to any address you put. Yes please, let us know what the host says (they may tell you it's a WordPress related issue, though). In the meantime:
1 : Do you get all other WordPress email notifications correctly (like new user, reset password, new comments, etc)?
2 : If you put 2 email address in the "Recipient email address" field (separate by a comma), do both email addresses get the email?
3 : If #2 works, put your email address as one of the emails. See what happens then please.
4 : Since ContactBuddy works in sending email to your own email address on another domain (same server) but not the other, it's definitely something on that specific site.
5 : Which things (WordPress configuration OR plugin configuration) is different on those 2 sites (the site where sending an email to the admin works and the site where emailing the admin doesn't work)?
Posted 30 December 2011 - 03:35 PM
Thanks for replying to my request.
1. I don't get notifications from Wordpress. I created a couple of test users to see if the notification email would come through with no luck.
2. Can't add two email addresses as the field has character limits.
Posted 30 December 2011 - 03:41 PM
Thanks for the reply. Ok, yes: it's something related to WordPress then since you're not getting WordPress notifications at all.
Check to see your mail settings for that site (ask your host also) and see what could be causing the issue. Once you fix it in WordPress, everything should start emailing then.
Try changing admin email also to see if your new admin email starts getting emails.
Reply to this Topic
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the ContactBuddy forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users