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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 06 January 2012 - 01:35 PM
I forgot my username and with it my username for backupbuddy and all of my purchases!
please can you help!
With kind regards
Posted 06 January 2012 - 03:00 PM
if you know the e-mail address you used, you can reset the password on the login screen for the forum ("I've forgotten my password" link). That will send you your username. You can then create a new password.
If you do not know your username AND the e-mail address you used when purchasing, and don't have any other information, it'll be tough for us to find you as well though
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When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.