Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.
Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.
Posted 09 January 2012 - 11:47 AM
Posted 09 January 2012 - 12:25 PM
For BackupBuddy questions it is best to post in the BackupBuddy support forum, this forum is more for pre-sales questions. You can access the forum by logging in with your ithemes username and password that you use for managing licenses or to access your ithemes member's page.
BackupBuddy backups are standard zip files. If you are worried about your Amazon S3 account being accessed in ways that you don't like, then look into any extra security settings they may have available to their users.
PRAISE LORD HELIX