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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Support during Holidays:
During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
Posted 09 January 2012 - 11:47 AM
Posted 09 January 2012 - 12:25 PM
For BackupBuddy questions it is best to post in the BackupBuddy support forum, this forum is more for pre-sales questions. You can access the forum by logging in with your ithemes username and password that you use for managing licenses or to access your ithemes member's page.
BackupBuddy backups are standard zip files. If you are worried about your Amazon S3 account being accessed in ways that you don't like, then look into any extra security settings they may have available to their users.
PRAISE LORD HELIX