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Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

Special "thank You" To Sridhar, Ronald, And Chris


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1 reply to this topic

#1 drm819

drm819

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Posted 19 January 2012 - 10:12 AM

I would like to extend my appreciation and thanks to the iThemes forum staff for their outstanding forum support/instruction -- and offer a special "Thank You" to Sridhar, Ronald, and Chris.

If it wasn't for their help in overcoming "newbie" obstacles and inexperience -- I would have never been able to finish the re-design of our credit union's website (www.gotocreditunion.com).

The website has been live for just over a month now and the feedback from our staff and members has been extremely positive.  I don't think we would have reached this point if it had not been for the quality of the iTheme (Builder) products and the support of the iTheme forum administrators/moderators.

Thank you again -- your expertise and dedication is a life-saver (and sanity-saver) for many of us.

Dave

P.S.  Love the new forum format -- especially the quick links to tutorials and Codex

#2 thirry

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Posted 25 May 2012 - 02:22 PM

I second this. These guys have been prompt, smart and helped me solve a ton of questions I have had. They are great, and hands down beat other "service" departments.

Not only do they answer general Builder questions with easy to understand terms, but they are great at actually helping up with code to fix issues so I can learn from it. I have never got that anywhere else.

And Builder itself needs a pat on the back too for being a great platform from which to build my sites!

Thirry




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