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Can't Login After Purchase Nor Save Backupbuddy Settings

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#1 Guest_Rick_*

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Posted 21 January 2012 - 05:56 PM


I am really stuck here... I purchased the developer version of all your plugins... Installed backupbuddy to one of my sites, migrated it beautifully to another host and it all worked like a charm. Loved it!

I then went another site to do the same, installed backupbuddy but when I went to the settings, there was no area to 'save' the settings page. It's like the button is not there. I thought this might be because I didn't register the product with the key, so I went to try to get a key, and tried logging in with the EXACT username and login I used when I purchased it... (I know this, because I cut and pasted the password.) it said incorrect password. So, I entered my email address and it said password sent... Waited 10 minutes, never got anything. I then entered my username to retrieve the password, waited 10 minutes and never got an email.

Please, before you say check your spam filter, I have, I have even added the domain name to the safe sender list, but I am not getting any emails. It is not in the spam... maybe the host is blocking, I don't know, but I have no control over that and I am simply not getting any emails from the lost password/retrieval.

I just spent nearly $200, I am really excited to use your plugins, but I can't.

My username is rsibay if you can check on this. I really need to just get the key so I can install and use your plugins on my sites. ANY help you can give, besides telling me to check my spam filter, would be greatly appreciated.


#2 Ronald


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Posted 22 January 2012 - 06:35 AM

Hi Rick,

you're not leaving much room to reply, the "reset password" function works fine. Anyway, I have just reset your password, you should have received an e-mail by now.

For backupbuddy support, please post in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/


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