Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Please Note:

The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.

Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.

A Fatal Error Has Been Encountered. The Backup Has Halted


This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 Guest_martin lane_*

Guest_martin lane_*
  • Guests

Posted 31 January 2012 - 04:32 AM

i keep getting this error message when doing a full backup

"the page citifaith.co.uk says"
A fatal error has been encountered. The backup has halted.

it happens at various stages not at the same point each time then when you press the ok button to dispose of the error message it gives you the option to tick a box with

"prevent this page from creating additional dialogs"

do i click this? and how can i stop tis error occurring  and do a full back up of my site.

thank you in advance

martin


Backing up with BackupBuddy v2.2.33...
9:46:21: Full backup mode.
9:46:21: Running in modern backup mode based on settings.
9:46:21: Starting database backup process.
9:46:21: Saving database content to file. (30 tables)
9:46:21: Only including WordPress tables in backup (unless more explicitly defined).
9:46:23: Only excluding archives directory based on settings. 1 total.
10:20:52: Full speed mode did not complete. Trying compatibility mode next.
10:20:52: Using Compatibility Mode for ZIP. This is slower and less reliable.
10:20:52: If your backup times out in compatibility mode try disabled zip compression.
10:20:52: WARNING: Directory/file exclusion unavailable in Compatibility Mode. Even existing old backups will be backed up.
10:20:53: Backup FAILED. Unable to successfully generate ZIP archive. Error #3382.
10:20:53: Error #3382 help: http://ithemes.com/codex/page/BackupBuddy:_Error_Codes#3382
A fatal error has been encountered.  The backup has halted.
10:20:53: Failed function backup_zip_files. Backup terminated.
A fatal error has been encountered.  The backup has halted.

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,131 posts

Posted 31 January 2012 - 05:33 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Norman_*

Guest_Norman_*
  • Guests

Posted 31 January 2012 - 04:02 PM

Why does iThemes make it so difficult to get support?  I own the product and am constantly being asked to buy more, but cannot find or get access to BackupBuddy forum.  Can anyone pass along the secret for a customer to get support for BackupBuddy and access to the forum.

#4 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,131 posts

Posted 01 February 2012 - 02:59 PM

Hi,

We don't make it difficult, we use members only support forums so that we can dedicate all our support efforts to those that are entitled to support. If you sign into the forum using the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), you will see the members only forums that you have a valid subscription for. The Backupbuddy support forum can be found here: http://ithemes.com/forum/forum/74-backupbuddy/

Does that not work for you? If so, please send an e-mail to ronald@ithemes.com with the username and e-mail address that you purchased with, and I will check,

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.