Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Purchased Backup Buddy Today But Got No Login/password For Support Forum

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_cgnoyes_*

  • Guests

Posted 06 February 2012 - 11:06 PM

I tried to get into the backup buddy support forum but when I tried logging in, it told me my password was incorrect.  When I tried to have it sent to my email address, the message said it would be sent, but it has been around 8 hours and still no password.  When I tried to register, it said it was not accepting any new memberships?? I did try the backup, but it seems to be failing and suggests that it could be a problem with MySQL running out of memory.

I just tried again and here is the message I received: Backing up with BackupBuddy v2.2.35...
23:0:56: Ping. Waiting for server . . .
23:0:50: Setting greedy script limits.
23:0:50: Attempted to increase maximum PHP runtime. Original: 43200; New: 7200.
23:0:50: Set memory limit to 256M. Previous value < 256M.
23:0:50: Original PHP memory limit: 256; New: 256M.
23:0:50: Finished greedy script limits.
23:0:50: Database only backup mode.
23:0:50: Performing pre-backup procedures.
23:0:50: Creating import data file.
23:0:50: Finished creating import data file.
23:0:50: Finished pre-backup procedures.
23:0:50: Running in modern backup mode based on settings.
23:0:50: Scheduling Cron
23:0:53: (Started new PHP page load process.)
23:0:53: Setting greedy script limits.
23:0:53: Attempted to increase maximum PHP runtime. Original: 20; New: 7200.
23:0:53: Set memory limit to 256M. Previous value < 256M.
23:0:53: Original PHP memory limit: 256; New: 256M.
23:0:53: Finished greedy script limits.
23:0:53: Peak memory usage: 39.786 MB
23:0:53: Starting database backup process.
23:0:54: Saving database content to file. (39 tables)
23:0:54: Including non-WordPress tables in backup (if found; based on settings).
23:0:54: Beginning actual SQL dump.
23:1:00: Ping. Waiting for server . . .
23:1:05: Ping. Waiting for server . . .
23:1:09: Ping. Waiting for server . . .
23:1:14: Ping. Waiting for server . . .
23:1:18: Ping. Waiting for server . . .
23:1:23: Ping. Waiting for server . . .
23:1:28: Ping. Waiting for server . . .
23:1:32: Ping. Waiting for server . . .
23:1:37: Ping. Waiting for server . . .
23:1:41: Ping. Waiting for server . . .
23:1:46: Ping. Waiting for server . . .
23:1:51: Ping. Waiting for server . . .
23:1:48: ERROR #9026: The mySQL server went away unexpectedly during database dump. This is almost always caused by mySQL running out of memory. The backup integrity can no longer be guaranteed so the backup has been halted. Last table dumped before database server went away: `wp_relevanssi`.
23:1:48: Failed function backup_create_database_dump. Backup terminated.
23:1:49: Peak memory usage: 39.786 MB
A fatal error has been encountered.  The backup has halted.

#2 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 32,916 posts

Posted 07 February 2012 - 06:31 AM


please mail me your username and e-mail address (ronald@ithemes.com) and I will look into your forum account,


Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.