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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Unlimited Versus Annual Membershippayment membership
Posted 07 February 2012 - 04:40 PM
Are installed instances of the plugin updated automatically and indefinitely?
Or is it necessary to pay a fee every year?
Are the 2 or 10 licences transferable between domains? How is that managed?
Posted 07 February 2012 - 06:51 PM
The unlimited automatic updates applies during the year the subscription is in effect and means you can update as many times as wanted during that time. Automatic for WordPress plugins doesn't mean it will update without a user's input though. It will let you know if there is an update available and you can click to the update link and it will update for you with all that entails, but not until you click the link to update.
The license subscription gets a person the unlimited automatic updates and support found in the member's forums here for the plugin(s) you have/get and lasts a year.
The licenses can be moved between domains if need be. There is a license manager in the Plugins page for each plugin that shows which licenses are attached to which sites and can detach/reattach as needed.
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