Jump to content


information

Backup Buddy Gave Me Error Then My Website Was Gone!

Started by Guest_Umar_* , Feb 16 2012 03:54 PM


1 reply to this topic

#1 Guest_Umar_*

Guest_Umar_*
  • Guests

Posted 16 February 2012 - 03:54 PM

Hi I am not sure what happened all I did was generate me a key then it was active then I went to back and restore I wanted just to make a backup so I clicked on full back up then it went to work it stopped at 1.7gb then gave an error I cannot remember what it was but it started with r that’s all I can remember then website and everything has been deleted don’t know what happened I don’t use cpanel I using Plesk cpanel.
The web host is this
http://www.unlimitedwebhosting.co.uk
I do not know what happened I am going to go through the tutorial and see if I missed something. :angry: :angry: :huh: :cry:

#2 Dustin Akers

Dustin Akers

    Moderator

  • Moderators
  • Others: All Plugins, All Themes
  • 9,650 posts

Posted 16 February 2012 - 05:47 PM

Hi Umar,

Please log in with your ithemes username/password and post the question in the BackupBuddy members forum ( http://ithemes.com/forum/forum/74-backupbuddy/ ) with any information you can give on what happened. A BackupBuddy backup doesn't change anything on a site during backup creation that could cause that but we will see when you post more information after posting in that forum.


Thanks,
-Akers
Welcome to the forums. Be sure to post your questions in the correct forum and don't forget about the new and improved search function located in the top right of the forum pages. The gear/wheel symbol next to the search box will give you more options for advanced searching. Thank you and have a nice day.
Back to Pre-sales and other inquiries

Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Pre-sales and other inquiries forum.


  



Also tagged with one or more of these keywords: information

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

  1. iThemes Community WordPress Forum
  2. → Public
  3. → Pre-sales and other inquiries
  4. Forum Guidelines