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Backup Buddy Gave Me Error Then My Website Was Gone!



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#1 Guest_Umar_*

Guest_Umar_*
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Posted 16 February 2012 - 03:54 PM

Hi I am not sure what happened all I did was generate me a key then it was active then I went to back and restore I wanted just to make a backup so I clicked on full back up then it went to work it stopped at 1.7gb then gave an error I cannot remember what it was but it started with r that’s all I can remember then website and everything has been deleted don’t know what happened I don’t use cpanel I using Plesk cpanel.
The web host is this
http://www.unlimitedwebhosting.co.uk
I do not know what happened I am going to go through the tutorial and see if I missed something. :angry: :angry: :huh: :cry:

#2 Dustin Akers

Dustin Akers

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Posted 16 February 2012 - 05:47 PM

Hi Umar,

Please log in with your ithemes username/password and post the question in the BackupBuddy members forum ( http://ithemes.com/forum/forum/74-backupbuddy/ ) with any information you can give on what happened. A BackupBuddy backup doesn't change anything on a site during backup creation that could cause that but we will see when you post more information after posting in that forum.


Thanks,
-Akers
Welcome to the forums. Be sure to post your questions in the correct forum and don't forget about the new and improved search function located in the top right of the forum pages. The gear/wheel symbol next to the search box will give you more options for advanced searching. Thank you and have a nice day.
PRAISE LORD HELIX




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


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