9 replies to this topic

[studioc5]

Noticed our developer subscription to backupbuddy expired today when we were working on a clients wordpress site.  So I went and purchased the annual renewal license.

how we do get it so the license updates - where we don't have to go to each individual website we have it installed on and reset?

please advise and thanks!

Carlos

[Bes Zain]

Hi Carlos,

Thanks for posting this.

Hmmmm, eeeps sorry! You've run into a situation where you'll have to set each license individually again if it has expired. Once any membership expires for any reason, all the current licenses associated with that membership get invalidated/cancelled forever. You'll have to generate a new license key for each site to get the license activated and updated working again.

Would that be ok? It's the only way the current licensing system works (I'll try to see if I can get this suggestion in to keep such licenses working if a membership is re-activated).

Regards,

Bes

[studioc5]

Thanks for your reply.  So you are saying - if we don't let it expire next time we won't have this problem?

[Bes Zain]

Hi Carlos,

Thanks for the reply. Exactly: as long as your membership is active and gets renewed on time, your licenses won't expire. Licenses only expire when the membership is cancelled (manually, expired, etc) OR if you delete them manually via the Manage Licenses area.

To avoid having to re-license everything, you can renew before the expiry date, yes.

Regards,

Bes

[studioc5]

believe me - I will renew it next year before it expires   what a pain to have to regenerate for all the sites.

thanks for the update Bes.

[Bes Zain]

Hi Carlos,

Thanks for the reply! Yes, that would be awesome. Again, sorry you have to do that, though this should be the last time it ever happens.

Regards, and thanks again so much for being with us!

Bes

[Dave Porter]

My license has run out as well ( I have a developer license )...
A question and 2 comments!

Q)  How do I renew it ?  I can only see options to buy it again in the list of things to purchase in my admin

C1)  How come I didn't get an email to tell my it was due for renewal - it is a bit of a pain to find this out when I'm trying to use the product!
C2)  The list of products to purchase in that list is a nightmare trying to find things - not very user friendly - it needs to be categoriesed...

TIA, Dave

[Bes Zain]

Hi Dave,

Thanks for posting this. Let's see (you can also open a new thread if you wish):

1 : Renewing license: you can buy it again in the list of things (once a license expires, you have to purchase it again) OR you can email sales@ithemes.com and they'll renew it for you.

C1 : Hmmmm, good question. You can ask sales@ithemes.com about it and they'll be able to let you know the notification policies on this.
C2 : You can let them know the suggestions, like feedback. They can let you know what is possible and what can be worked on, etc.

Thanks again!

Bes

[Dave Porter]

So are you saying that the renew price is the same as purchasing the product again ?
That does not sound like much of an incentive to keep your customers !!!
Why is this not made clear ?  The List of products to purchase from has a title of "Purchase & Renew Products & Subscriptions" - yet none of the items in the list have a renewal title !  A bit disappointing !!!!
But thanks for getting back
Dave

[Ronald]

Hi Dave,

as a renewing customer, you are eligible for our 25% "customer loyalty" discount coupon, please check it out: http://ithemes.com/forum/topic/7444-customer-loyalty-program-get-25-off-renewals-next-purchases/

Ronald