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Problem With Contacting Company And Style Manager


3 replies to this topic

#1 Guest_Jon H_*

Guest_Jon H_*
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Posted 03 March 2012 - 01:14 PM

I am having a serious problem with this company. I have purchased iThemes for $90 and there is no one to talk to regarding iThemes Style Manager.   I cannot log on to the Memebership forum to ask my question and have been forced to come here.

Every time I try to install iBuilder Style Manager on my wordpress blog, it fails because of NO STYLESHEET.CSS.   Why does this not install properly? please advice.

Thank you,

Jon

#2 Ronald

Ronald

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Posted 03 March 2012 - 08:28 PM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the appropriate forum, in this case, the Builder style manager forum: http://ithemes.com/forum/forum/73-style-manager-plugin/

Also, Builder Stylemanager plugin is, as the name implies, a plugin, and should be installed as such, not as a theme,

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Elizabeth_*

Guest_Elizabeth_*
  • Guests

Posted 20 May 2012 - 08:09 PM

Are you having problems with your forums? I log into my account and then click on Support Forums and then Members. It tells me I am not logged in. When I try to log into the Forums it tells me I will be logged in, "in 12 minutes". In twelve or more minutes it keeps saying I will be automatically logged in, "in 1 minute". What gives? Why is the Stylemanager invisible on the iThemes site? I had to Google Search your site to find any reference to it.

#4 Ronald

Ronald

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Posted 23 May 2012 - 01:38 PM

Hi,

please send me an e-mail (ronald@ithemes.com) with your username and e-mail address (you used when purchasing our product) and I will look into this.

You may also want to review the video tutorials on how to use the forum, which will show you how to sign into the forum: http://ithemes.com/forum-tutorials/

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.




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