Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
I Haven't Received A Proper Tax Invoice After My Purchase
Posted 17 March 2012 - 02:02 PM
I emailed the iThemes sales department 2 weeks ago, but I got no response.
I received the Paypal receipt, and also a PDF invoice from you. But these two documents are incomplete. They don't contain your company billing address, and my company billing address.
Could you please send me a proper tax invoice, which also contains your company name and registered address, and also my company name and address?
And how do you know that sales tax wasn't applicable to the purchase? What if my billing address is in Oklahoma, where your company is registered? Or are software products sales tax exempt in Oklahoma?
Posted 18 March 2012 - 07:01 PM
Posted 19 March 2012 - 05:26 AM
can you please contact email@example.com by e-mail, and I will alert sales as well regarding this post here.
I will also move this topic to the presales forum,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 21 March 2012 - 04:54 AM
Posted 21 March 2012 - 06:23 AM
Sales@ithemes.com received your request on Monday, March 19, 2012 and this is the only email that sales received. These requests are answered on a first come first serve basis. You will have your request later today.
Thank you so much for your patience.
Posted 27 March 2012 - 04:19 PM
But I only see "ITHEMES MEDIA" on the invoice. But on your website you
list your company name as ITHEMES MEDIA, LLC. Are you a sole trader and
is ITHEMES MEDIA your trading name, or you omitted the LLC part?
When I search for Ithemes media on the Oklahoma government site, I get
Domestic Limited Liability Company
12 Dec 2007
Registered Agent Information
CROWE & DUNLEVY A PROFESSIONAL CORPORATION
12 Dec 2007
ATTN JAMES W LARIMORE
20 N BROADWAY STE 1800
City, State , ZipCode:
OKLAHOMA CITY OK 73102
I see a different address on the invoice, and a different address on the
Is WEBDESIGN.COM, LLC your real company name, and is Ithemes Media just
a trading name?
Posted 28 March 2012 - 12:36 PM
Webdesign.com LLC DBA
Sales will be sending you your requested invoice.
Thanks and have a great day.