Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 29 March 2012 - 11:40 AM
Posted 29 March 2012 - 11:55 AM
Not this is not possible. To use the restore/migrate tool requires that the backup zip archive file contains information encoded into the backup at the time is was taken.
It is however possible to restore a site from a BackupBuddy backup without necessarily using the specific restore/migrate tool although this does require a little more work on the part of the user and is not something that we specifically support so you need the correct technical expertise to be able to do this.
I hope this gives you the information you need but please feel free to ask for any additional clarification, thanks.
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."
Posted 29 March 2012 - 12:12 PM