I have quite a few sites running BackupBuddy 2.2.35 on site5 hosting. Many of them create large backup files. A relatively small one is around 200MB. The largest is 1.7GB. The scheduled backups send the backup file to an Amazon S3 account and is set to "Delete local copy after remote send". The backup files are consistently sent to Amazon S3 but about half the time the file is not deleted after it is sent over. This causes clients' hosting accounts to fill up with junk files. How can I make sure these files are deleted after the backup is sent to Amazon?
Thanks!
Kevin
1
Backupbuddy Not Deleting Backups Reliably After Sending Them To Amazon S3
Started by
Guest_KevinM_*
, Apr 03 2012 11:01 AM
Amazon S3 Amazon S3 AWS Remote Destination
3 replies to this topic
#2
Ronald
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Posted 08 April 2012 - 05:02 PM
Hi Kevin,
please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/
thanks,
Ronald
please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/
thanks,
Ronald
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
#3 Guest_Eric McGrane_*
Guest_Eric McGrane_*
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Posted 08 April 2012 - 05:59 PM
Ronald:
The login process is broken. I can login to my member panel (where you download software), but when you click the "support forum" link within the member panel, you are redirected to the forum and must login again. When I attempt to login to the forum with same user/pass, I get denied. I've even reset my password to troubleshoot...no luck.
I imagine that this may be why the member above posted in this public forum.....because we simply can't gain access to the proper forum.
Just FYI.
Eric McGrane
username: tboned
The login process is broken. I can login to my member panel (where you download software), but when you click the "support forum" link within the member panel, you are redirected to the forum and must login again. When I attempt to login to the forum with same user/pass, I get denied. I've even reset my password to troubleshoot...no luck.
I imagine that this may be why the member above posted in this public forum.....because we simply can't gain access to the proper forum.
Just FYI.
Eric McGrane
username: tboned
#4
Ronald
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Forum Admin
Posted 09 April 2012 - 05:17 AM
@Eric, this is resolved now,
@Kevin, if you hava a valid subscription, and still can't access the forum, contact me (ronald@ithemes.com) with your username and e-mail address you used when purchasing BackupBuddy,
Ronald
@Kevin, if you hava a valid subscription, and still can't access the forum, contact me (ronald@ithemes.com) with your username and e-mail address you used when purchasing BackupBuddy,
Ronald
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Reply to this Topic
ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
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Also tagged with one or more of these keywords: Amazon, S3, Amazon S3, AWS, Remote Destination
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