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Backupbuddy Not Deleting Backups Reliably After Sending Them To Amazon S3

Amazon S3 Amazon S3 AWS Remote Destination

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3 replies to this topic

#1 Guest_KevinM_*

Guest_KevinM_*
  • Guests

Posted 03 April 2012 - 11:01 AM

I have quite a few sites running BackupBuddy 2.2.35 on site5 hosting.  Many of them create large backup files.  A relatively small one is around 200MB.  The largest is 1.7GB.  The scheduled backups send the backup file to an Amazon S3 account and is set to "Delete local copy after remote send".  The backup files are consistently sent to Amazon S3 but about half the time the file is not deleted after it is sent over.  This causes clients' hosting accounts to fill up with junk files.  How can I make sure these files are deleted after the backup is sent to Amazon?

Thanks!
Kevin

#2 Ronald

Ronald

    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,124 posts

Posted 08 April 2012 - 05:02 PM

Hi Kevin,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Eric McGrane_*

Guest_Eric McGrane_*
  • Guests

Posted 08 April 2012 - 05:59 PM

Ronald:

The login process is broken. I can login to my member panel (where you download software), but when you click the "support forum" link within the member panel, you are redirected to the forum and must login again. When I attempt to login to the forum with same user/pass, I get denied. I've even reset my password to troubleshoot...no luck.

I imagine that this may be why the member above posted in this public forum.....because we simply can't gain access to the proper forum.

Just FYI.

Eric McGrane
username: tboned

#4 Ronald

Ronald

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Posted 09 April 2012 - 05:17 AM

@Eric, this is resolved now,

@Kevin, if you hava a valid subscription, and still can't access the forum, contact me (ronald@ithemes.com) with your username and e-mail address you used when purchasing BackupBuddy,

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.