Jump to content

Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Email To Sales - No Response For 2 Weeks

email sales upgrade

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 sunhome



  • Members
  • PipPip
  • 13 posts

Posted 09 April 2012 - 10:23 AM

Hi -

I have emailed sales twice over the last two weeks and have yet to get a response. I would like to upgrade my backup buddy and/or to a developer suite. I did a chat with a sales rep 2 weeks ago as well - Bottom line, I am ready to purchase when I get some support.

Regards, James

#2 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 33,027 posts

Posted 09 April 2012 - 02:24 PM

Hi James,

I will make sure someone from sales follows up on this and gets in touch, apologies for the inconvenience,


Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

#3 Charleen Green

Charleen Green


  • Moderators
  • Others: Accordion, Administrators, All Plugins, All Themes, Builder, Webdesign
  • 102 posts

Posted 09 April 2012 - 02:33 PM

Hi James:

We have responded to your emails on the same day and within the hour you sent your request but the emails are bounced back.  If you have another email address please send it to sales@ithemes.com so that we can assist.


#4 sunhome



  • Members
  • PipPip
  • 13 posts

Posted 09 April 2012 - 10:18 PM

Thanks Charleen - resending with another email -

Regards, James