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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 09 April 2012 - 10:23 AM
I have emailed sales twice over the last two weeks and have yet to get a response. I would like to upgrade my backup buddy and/or to a developer suite. I did a chat with a sales rep 2 weeks ago as well - Bottom line, I am ready to purchase when I get some support.
Posted 09 April 2012 - 02:24 PM
I will make sure someone from sales follows up on this and gets in touch, apologies for the inconvenience,
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Posted 09 April 2012 - 02:33 PM
We have responded to your emails on the same day and within the hour you sent your request but the emails are bounced back. If you have another email address please send it to email@example.com so that we can assist.
Posted 09 April 2012 - 10:18 PM