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Email To Sales - No Response For 2 Weeks

email sales upgrade

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#1 sunhome



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Posted 09 April 2012 - 10:23 AM

Hi -

I have emailed sales twice over the last two weeks and have yet to get a response. I would like to upgrade my backup buddy and/or to a developer suite. I did a chat with a sales rep 2 weeks ago as well - Bottom line, I am ready to purchase when I get some support.

Regards, James

#2 Ronald


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Posted 09 April 2012 - 02:24 PM

Hi James,

I will make sure someone from sales follows up on this and gets in touch, apologies for the inconvenience,


Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

#3 Charleen Green

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Posted 09 April 2012 - 02:33 PM

Hi James:

We have responded to your emails on the same day and within the hour you sent your request but the emails are bounced back.  If you have another email address please send it to sales@ithemes.com so that we can assist.


#4 sunhome



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Posted 09 April 2012 - 10:18 PM

Thanks Charleen - resending with another email -

Regards, James