Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Are Subdomains Also Backed Up
Posted 12 April 2012 - 12:15 PM
I am interested in purchasing backupbuddy and want to know if all the subdomains I have - and will have - under my main domain at hostgator will also be backed up or not. Currently, I have three subdomains under my main domain and will mostly reach five. I don't want to lose any of the sites I am running but don't want to end up losing everything after I install your plugin. Can you guarantee that it works smoothly.
P.S: Truly sorry if a similar query has been asked and answered before.
Posted 13 April 2012 - 09:46 AM
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 13 April 2012 - 10:09 AM
The short answer is yes it will back up them all.
The longer answer is that BackupBuddy will try to back up everything that it can see (except for what you have told it to exclude in its Settings page), so it will catch the subdomains. However that isn't the recommended setup for BackupBuddy. The preferred setup is to have BackupBuddy installed on each of them individually and then to have the subdomains excluded from the main domain's backups. For some servers/hosts the combined size of multiple sites being backed up at once increases the chance of things such as timeout if all of the additional sites are large. Then can have each subdomain make its own backup.
PRAISE LORD HELIX