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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

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1 reply to this topic

#1 Guest_Andrew Walker_*

Guest_Andrew Walker_*
  • Guests

Posted 14 April 2012 - 12:45 AM

I have just purchased the $80.00 iBuilder option. PayPal confirms the money is with you, but there has been no email with a download link of any kind. When I login to the website, I'm simply told what I haven't bought, not what I have (and how to get it). Please help with this enquiry, thank you.

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,082 posts

Posted 15 April 2012 - 10:23 AM

Hi,

just in case, have you checked your e-mail spam folder?

I can look into the membership details, could you please send me an e-mail with the username (if you have one) and the e-mail address with which you purchased. You can send this to ronald@ithemes.com

apologies in advance for any inconvenience,
Ronald

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