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Cannot Change Password For Forums

Started by dwcouch , Apr 17 2012 02:03 PM
login forums password reset

3 replies to this topic

#1 dwcouch

dwcouch

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Posted 17 April 2012 - 02:03 PM

I have reset my password, but have been unable to change it. I have logged in and Out a few times.
I enter the 'temp' password as current, and the new password in both fields. I get an error message that says I need to complete the whole form.

#2 Ronald

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Posted 17 April 2012 - 03:02 PM

Hi,

the easiest way to change the password is to click the "I forgot my password" link on the sign in screen. You can then reset your password,

hope that helps,
Ronald

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#3 dwcouch

dwcouch

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Posted 30 April 2012 - 12:53 PM

Ronald, I had no problem sending myself the new password. It's when I go to change it that I get the error.

Here is the form completed with the temporary password that was e-mailed to me.
Posted Image

The error that results when I click [Save Changes]
Posted Image

#4 Ronald

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Posted 30 April 2012 - 01:13 PM

Hi,

this is a known issue that we are working on. If the password assigned to you is not acceptable, please send me an e-mail (ronald@ithemes.com) with the password you wish to use, and I can reset it manually.

Ronald

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