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Can't Login To Backup Buddy Support Form

backup buddy plugin buddy

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10 replies to this topic

#1 Guest_Clif Bridegum_*

Guest_Clif Bridegum_*
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Posted 24 April 2012 - 01:47 PM

I pruchased BackupBuddy a few months ago.  I am having an error on one of my sites and need to get support.  The email used for purchase was crabbydigital@gmail.com.

I can't seem to get access to the support forum.  I get an "[#10221] You do not have permission to view the member listing." error.

Please let me know how I can resolve this issue and get access to the support forum.

Thanks,
Clif

#2 Ronald

Ronald

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Posted 24 April 2012 - 01:59 PM

Hi,

Note that you are currently not signed in to the forum. I checked your forum profile (login name: crabbydigital), and it seems to be setup just fine. When you're signed in, which forum are you trying to access?

Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Tanya_*

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Posted 27 April 2012 - 10:36 AM

Hi I am having this problem as well - my username is tanyab - I am able to sign in to your site with the user name and password yourprovided to me in your 'thank you for your purchase' email from Nov '11 (I can view and download my purchases). But when I try to get to the members section of the support forum it says I'm not logged in and then I get the same error message when I re-enter my username and passoword there. I have a support question about Backup Buddy -

#4 Guest_Soggyfish_*

Guest_Soggyfish_*
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Posted 14 May 2012 - 09:43 AM

I also have a question about backup buddy but I cant log into the forum, I can see the free plugin forums and I can login to see my account history, but I can't access the backup buddy support.

#5 Ronald

Ronald

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Posted 14 May 2012 - 01:37 PM

please send me an e-mail (ronald@ithemes.com) with your e-mail address and your iThemes username, and a reference to this topic. I can then look into your account details,

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#6 Guest_Marleen K_*

Guest_Marleen K_*
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Posted 22 January 2013 - 03:49 PM

I can't log in to ANYTHING - AND am not getting help from the sales phone # or email.  Please help.
Thanks

#7 gregg_kobelinski

gregg_kobelinski

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Posted 22 January 2013 - 04:12 PM

Wow - Ronald rocks!  I'm finally into my account.  THANK YOU! :D :D :D :D

#8 Elise Alley

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Posted 22 January 2013 - 04:29 PM

Hi Marleen,

If you can send me your email address along with your iThemes username, I can take a look for you.  Please email me at elise@ithemes.com.

Thanks,

Elise

#9 Charleen Green

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Posted 22 January 2013 - 05:58 PM

Hi Marlene:

You sent an email to sales@ithemes.com at Tue, Jan 22, 2013 at 12:29 PM
sales@ithemes.com responded to you at
Tue, Jan 22, 2013 at 3:53 PM

Emails are responded to at a first come first serve basis.

Thanks and have a great day.
Char
Sales@ithemes.com

#10 Guest_oursweetworldof_*

Guest_oursweetworldof_*
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Posted 23 February 2013 - 10:20 PM

I am having the same problem getting into the forum.

I can log into my account but can't get into forum

oursweetworldof@gmail.com :(

#11 Ronald

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Posted 25 February 2013 - 05:35 AM

@oursweetworldof,

your forum profile and permissions are fine, make sure that you use your username (and not e-mail address) when signing in.

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.