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Important Security Update for All iThemes Customers - please read this



Bub: Unable To Write To Log File. Verify Write Permissions To This Directory.


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4 replies to this topic

#1 Gary Sargent

Gary Sargent

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Posted 24 April 2012 - 05:40 PM

I am getting this error when I try to migrate one of my sites to a new server. I have never come across this error before. What do I need to change? All the file permission appear to be correct. Folders 755 and files 644.
Gary

#2 Ronald

Ronald

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Posted 25 April 2012 - 04:18 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Gary Sargent

Gary Sargent

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Posted 25 April 2012 - 11:17 AM

It says I do not have permission to view that content.
Gary

#4 Gary Sargent

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Posted 25 April 2012 - 11:19 AM

[#103139] You do not have permission to view this forum.
Gary

#5 Ronald

Ronald

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Posted 25 April 2012 - 01:29 PM

Hi,

your product membership details (associated with the login with which you posted this support request) do not show a current subscription for this product. Such a subscription entitles you to premium support, and product upgrades. In order to help us help you in the most efficient manner you should post your support requests using a login which shows your entitlement for support of this product. If your subscription has expired we would request that you renew your membership.

Please note that if you have multiple logins associated with different products we can merge those into one if this would be more convenient for you.

Hope that clarifies,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.