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Where Has My Purchase Of Backupbuddy Disappeared?

purchase error backupbuddy

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2 replies to this topic

#1 Anis Jolly

Anis Jolly

    New Member

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  • Others: BackupBuddy
  • 8 posts

Posted 27 April 2012 - 01:31 AM

Hi guys

I purchased BackupBuddy quite a while ago (10 site license) - I was looking through my admin panel (wordpress) today and no license key was assigned to my site - which I thought was strange as I know I did assign a key to the site - it was the first thing I did after buying the software.

I then deleted an existing key which I couldn't apply to the site as it had 'expired'?!?

I tried to generate a new key which I then get the following error:

You have already generated all the keys you have available or your licenses have expired. Please obtain additional licenses or unlicense a site. ERROR L14513-JW

I have no licenses being used at this current moment in time - zero, hence I should have available 10 site licenses at my disposal.

I then logged into my members panel - which then says I have no active subscriptions. WHAT? Does this mean the software I purchased is no longer mine to own as my subscription may have expired? I thought the subscription was for support - not for the actual software.

Can someone from iThemes/ BackupBuddy please explain?

Kind regards


#2 Ronald


    Forum Admin

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Posted 27 April 2012 - 04:51 AM

Hi Anis,

if "quite a while ago" is over a year, your annual subscription may have expired. The software is yours to keep, and will continue to work without limitations or restrictions.

Please contact sales via sales@ithemes.com, for further inquiries,


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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

#3 Anis Jolly

Anis Jolly

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  • Others: BackupBuddy
  • 8 posts

Posted 29 April 2012 - 12:32 PM

Thanks Ronald - email heading over to the team.