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Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Please Note:

The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.

Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.

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Renewal Due

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1 reply to this topic

#1 Guest_Ian_*

Guest_Ian_*
  • Guests

Posted 04 May 2012 - 05:17 AM

Hello, I received a renewal notification email and I am wondering if I can still use my products without renewing? I know I'll need to renew to get the latest updates and training. Also the renewal date is 06/03/12, I'm guessing that is the American date of 6th June, not 3rd March as we say in the UK? Thank you.

#2 Jeremy Trask

Jeremy Trask

    Moderator

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  • Others: All Plugins, Builder, Members, Toolkit
  • 13,642 posts

Posted 04 May 2012 - 06:28 AM

Hi Ian

Yes, your products will continue to work as they are presently but you will no longer have access to updates or support (or any other facility that your membership entitled you to). The membership period is one year so expiry will be one year from the start of your current membership period. As an existing Customer you can get renewal discounts - please email sales@ithemes.com with details and they will be able to advise you, thanks.

Regards...jeremy

"Everything will be all right in the end. If it isn't all right yet then it isn't the end."