Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Issue Displaying Edit Elements


This topic has been archived. This means that you cannot reply to this topic.
5 replies to this topic

#1 Guest_The Truth About Guns_*

Guest_The Truth About Guns_*
  • Guests

Posted 16 May 2012 - 10:19 PM

We are presently using Wordpress 3.3.1 and over the last several days we have noticed that the edit options are not showing up most of the time.  An odd thing is that when you login to the admin area, all the edit options appear within the comments, but when you are considered an anonymous user, they are not there.

We are running 5.0.7.0.  I have reinstalled this several times, reset the settings to default and I can not resolve this behavior.

Any help would be greatly appreciated.

The site is http://www.thetruthaboutguns.com/

#2 Guest_The Truth About Guns_*

Guest_The Truth About Guns_*
  • Guests

Posted 17 May 2012 - 02:25 PM

I wanted to check and see if any other the admins on this list had a few minutes to work with us on this issue...  Quite honestly I have look at this so long I have gotten tunnel vision.

Thanks.

#3 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,356 posts

Posted 20 May 2012 - 06:37 AM

Hi,

can you be more specific "not showing up most of the time". What exactly is not working, and in which situation. Did you check the settings for anonymous users in the wp dashboard?

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#4 Guest_The Truth About Guns_*

Guest_The Truth About Guns_*
  • Guests

Posted 31 May 2012 - 09:48 AM

Ronald,

I have been tied up on other issues and now back on this.  I have emailed Sales and Support regarding these issues.  I am more than willing to hire and pay to get this issue resolved.

At this point, I have everything displaying correctly and when you click on edit, the modul window loads and at the bottom it just sals "Loading".  The same happens when you request deletion.  When you do a deletion directly in the frontend.  It starts the delete process, but never completes.

Please get back to me as quick as possible on this...  Preferabily via email.

Thanks.

#5 Guest_The Truth About Guns_*

Guest_The Truth About Guns_*
  • Guests

Posted 31 May 2012 - 11:09 AM

I have everything working except the following:
  • When a user clicks edit comments, the window loads, but it does not complete.  It hangs at "Loading"
  • When a user clicks delete on a comment, the process does not complete and just hangs saying "Deleting"
  • I do not see the time remaining to edit timer within a comment section after a comment has been made.
These are the main issues and figure they are related to the recursive errors we are getting in Firefox.

Thanks for the assistance.

#6 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,356 posts

Posted 01 June 2012 - 07:56 AM

Hi,

try deactivating all plugins and see if this still happens, then activate one by one to see when (if at all) the issue occurs,

let us know,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.