Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 23 May 2012 - 06:47 PM
Posted 24 May 2012 - 04:59 AM
Thanks for your enquiry concerning BackupBuddy.
In a Full backup BackupBuddy will backup (and thus enable the restoration of) your site installation files/folders (excepting those you choose to explicitly exclude) and your database - so provided the information you are interested in is encompassed by one or other of these it will be backed up and hence restorable.
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."
Posted 10 June 2012 - 03:00 PM
Posted 11 June 2012 - 10:18 AM
For specific BackupBuddy questions best to ask them in the BackupBuddy forum once you log in with your ithemes username/password.
The BackupBuddy page from pluginbuddy.com does have some sample videos though of someone going through a restore.
PRAISE LORD HELIX