Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Backup Budyy Ping Wait For Server


This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 Guest_yvette_*

Guest_yvette_*
  • Guests

Posted 25 May 2012 - 02:22 PM

My backup buddy is not able to backup, and keeps giving me information as ping and wait for server. How can I fix this problem?

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,750 posts

Posted 25 May 2012 - 03:52 PM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 lexblog

lexblog

    New Member

  • Members
  • 6 posts

Posted 23 August 2012 - 09:34 AM

Why is it that Google can direct me to this page to get the answer, but then I cannot even view the answer (even though I'm signed in already) without clicking on Ronald's link and having to research for the answer again? This is a huge annoyance!

#4 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,750 posts

Posted 23 August 2012 - 01:52 PM

Hi,

This is the support forum for ServerBuddy plugin. Serverbuddy is a free plugin, therefor it's support forum is publicly accessible, and will be indexed by bots such as Google's. We only handle questions that are related to ServerBuddy plugin, and questions related to other products I kindly ask the poster to post in the appropriate forum.

The BackupBuddy support forum is members only, and can only be accessed using a valid username and password, and for that reason, the BackupBuddy forum will (can) not be indexed by search engines.

Hope that clarifies,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.