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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 27 May 2012 - 08:19 PM
Also, will I get a free upgrade to 3.0 when it comes out if I do upgrade?
Posted 28 May 2012 - 12:55 AM
this week I can understand it is planned to go public beta.
So when public beta is over, hopefully they'll go into some sort of Release Candidate or perhaps even 3.0 final.
I don't expect that existing customers (me, you !) will have to pay for 3.0. ithemes/pluginbuddy is a membership site, where you pay for access to latest version, forum and support.
And hopefully they will have fixed all of the bugs that is in 2.x, that really was not worth the unlimited membership package that I have, as it can only do what so many free plugins can. So hopefully 3.0 with many new features and working 100% with multisite etc.
Posted 28 May 2012 - 07:12 AM
Please contact email@example.com with your details and your purchasing requirement and they will be able to help, thanks.
You are entitled to all updates - both major and minor - during your membership period.
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."