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3.0 Plugin Update Is Hanging My Site...can't Open My Site

Started by Guest_Maureen_* , Jun 13 2012 11:57 PM

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#1 Guest_Maureen_*

Guests

Posted 13 June 2012 - 11:57 PM

I have tried to do an upgrade to Backup Buddy version 3.0

I followed the instructions...but "the site is being updated and will be back in a few minutes" has now been more than 45 minutes.

Please -- what is happening, how can I stop it and get my site back, and how can I get the upgrade that I paid for?

Appreciate your prompt assistance.

#2 Ronald

Forum Admin

Administrators
Others: All Plugins, All Themes, Moderators, Webdesign
22,320 posts

Posted 14 June 2012 - 04:20 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/,

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

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