Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

License Upgrade/change Question

backupbuddy developer pluginbuddy developer licensing

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 Adam Warner

Adam Warner

    Member

  • Members
  • PipPip
  • 28 posts

Posted 15 June 2012 - 06:54 AM

Hi all,

I've had the PluginBuddy Developer license for two years and it is due to expire in 3 days. I've only ever used the BackupBuddy plugin so when I renew, I'd like to purchase the BackupBuddy Unlimited instead of the PluginBuddy Dev. license.

My question is...will all my current BackupBuddy instances still retain their current license keys?

I just want to make sure I'm not setting myself up for some manual re-licensing hassles if I change my subscription plan;)

Adam

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,775 posts

Posted 15 June 2012 - 09:36 AM

Hi Adam,

first of all, to retain licenses, you have to renew before expiration. I've asked the "License Expert" (dev) to confirm this is also the case when changing products, since I am not 100% sure. He will respond asap,

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Jordan

Jordan

    SysAdmin

  • Administrators
  • Others: All Plugins
  • 9 posts

Posted 15 June 2012 - 12:06 PM

Hey Adam,

This won't be a problem.  As long as you have an active BackupBuddy subscription in your account before the PluginBuddy Dev Suite expires your keys will continue to work.

Also, in looking at your licenses I noticed you also have a few keys generated for VidEmbed, SlideShow, and LoopBuddy.  I wanted to make sure you're aware that these will no longer function when your Dev Suite subscription expires.

#4 Adam Warner

Adam Warner

    Member

  • Members
  • PipPip
  • 28 posts

Posted 16 June 2012 - 06:37 AM

Thanks for the replies guys, I will head over and update and change products. Good to know they'll still be active.

p.s. Thanks for the heads up on the other plugins, I won't be needing them:)