Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

1

Backupbuddy Admin Page Not Loading Properly

Started by Guest_Teresa_* , Jun 18 2012 10:31 PM

backupbuddy admin loading backupbuddy timeout

Reply to this topic

1 reply to this topic

#1 Guest_Teresa_*

Guests

Posted 18 June 2012 - 10:31 PM

I have purchased backupbuddy but my member details don't seem to be working in this forum...

I've had no problems in heaps of other sites, but in this one when I go to Backbuddy > Backup & Restore in the admin, the page has trouble loading. Occassionally it will timeout, but usually it will load with the top admin bar missing, the list of previous backups missing, and this line:

Fatal error: Maximum execution time of 30 seconds exceeded in /home/nextinct1234/nextinct.com/wp-admin/includes/class-pclzip.php on line 4413

I've found that if I go in via FTP and delete the old backups, the page loads just fine. I thought that it was a bad or large old backup that was causing the issue, but as soon as I did a new full backup it started happening again. If there's only a database backup, it loads fine. The site is not overly large, ~350mb. I can't find any mention of this specific issue in the documentation.

This site is hosted on Dreamhost, which I know is not ideal. I do have other sites hosted on Dreamhouse that work fine with Backupbuddy, but they are not as large. The backup files themselves are fine and useable, it's just annoying having to access them via ftp instead of being able to view them on the admin page. Is there anything I can do to fix this?

#2 Ronald

Forum Admin

Administrators
Others: All Plugins, All Themes, Moderators, Webdesign
22,272 posts

Posted 19 June 2012 - 07:41 AM

Hi Teresa,

your forum account has been fixed, please post this in the BackupBuddy support forum, for the moderators to see,

thanks,
Ronald

Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

Back to Pre-sales and other inquiries

Reply to this Topic

ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Pre-sales and other inquiries forum.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users