Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Posted 27 June 2012 - 05:14 AM
I have an unlimited developers licence and am having problems with the Slideshow plugin.
I have installed it and logged in and activated a licence for the site, but when I go to add images to the slideshow, I just get a message that says Cheatin' Uh?
Can you please tell me why I get this?
Posted 27 June 2012 - 08:06 AM
Can you login to the forum (using the same username & password you use for your iThemes member panel) and post your question there?
Posted 30 July 2012 - 08:01 PM
I'm using WP 3.4.1. and all the themes and plugins are updated.
Web Designer, Newspaper writer & Entrepreneur
Posted 30 July 2012 - 08:06 PM
In future, please post your questions regarding Slideshow issues in the Slideshow forum.
You can also find your answer in that forum; for instance this post should help you: http://ithemes.com/forum/topic/29454-cheatin%E2%80%99-uh/
Posted 11 February 2013 - 03:11 PM
Posted 11 February 2013 - 03:21 PM
This error (which comes from WordPress) is due to a conflict with an update to WordPress. After that WordPress update, we updated our plugins to correct the issue.
Your year membership includes access to plugin updates along with support. So to have access to the updated version of the plugin, you'd need to renew your membership. There is a discount (25% off) for returning customers. You can contact firstname.lastname@example.org for help with your purchase if you are interested.
Posted 04 April 2013 - 03:41 PM