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Need Support For Forum Login

backup buddy

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#1 Guest_Rob H_*

Guest_Rob H_*
  • Guests

Posted 27 June 2012 - 08:30 PM

Hi guys-
I'm trying to log a support issue with Backup Buddy v3 in the member forum, but my login credentials are not working.  It's weird because I can login to the members area to get the plugin, updates, etc. but when I use that same information to login to the backup buddy forum, I get "user not found" errors.

I've even tried password recovery with my email address and still get the same problem.

Is there someone I can email about this? i've been trying to find support about getting support, but it seems only accessable if I'm logged into the forums.

#2 Ronald

Ronald

    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
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Posted 28 June 2012 - 03:15 AM

Hi,

please send an e-mail to support@ithemes.com and include your iThemes username and e-mail address,

thanks,
Ronald

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.