Jump to content


Need Support For Forum Login

Started by Guest_Rob H_* , Jun 27 2012 08:30 PM
backup buddy

1 reply to this topic

#1 Guest_Rob H_*

Guest_Rob H_*
  • Guests

Posted 27 June 2012 - 08:30 PM

Hi guys-
I'm trying to log a support issue with Backup Buddy v3 in the member forum, but my login credentials are not working.  It's weird because I can login to the members area to get the plugin, updates, etc. but when I use that same information to login to the backup buddy forum, I get "user not found" errors.

I've even tried password recovery with my email address and still get the same problem.

Is there someone I can email about this? i've been trying to find support about getting support, but it seems only accessable if I'm logged into the forums.

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 22,318 posts

Posted 28 June 2012 - 03:15 AM

Hi,

please send an e-mail to support@ithemes.com and include your iThemes username and e-mail address,

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Back to Pre-sales and other inquiries

Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Pre-sales and other inquiries forum.


  



Also tagged with one or more of these keywords: backup buddy

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

  1. iThemes Community WordPress Forum
  2. → Public
  3. → Pre-sales and other inquiries
  4. Forum Guidelines