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Architect Theme

Architect

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5 replies to this topic

#1 Guest_Mark_*

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Posted 01 July 2012 - 08:31 PM

Is there a way to get a third level of navigation on the Architect theme?

#2 Ronald

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Posted 02 July 2012 - 03:56 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Architect or Builder support forum (depending on which Architect theme you are using),

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Mark Ribick

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Posted 02 July 2012 - 05:49 PM

Ronald,

Thanks. I signed in, then clicked on your link to the Architect forum and got this message "[#103139] You do not have permission to view this forum." even though it shows I was signed in. My original invoice number was 11484. How do I get access? I'm trying to resolve a customer issue. Can you email me the answer? mark (at) speedysites dot net?

Thanks again.

#4 Ronald

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Posted 03 July 2012 - 03:38 AM

HI,

your product membership details (associated with the login with which you posted this support request) do not show a current subscription for Architect (it expired June 2011). Such a subscription entitles you to premium support, and product upgrades. In order to help us help you in the most efficient manner you should post your support requests using a login which shows your entitlement for support of this product.

If your subscription has expired we would request that you renew your membership.

Please note that if you have multiple logins associated with different products we can merge those into one if this would be more convenient for you.

thanks for understanding,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#5 Ronald

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Posted 03 July 2012 - 06:02 AM

You might be interested in this: http://ithemes.com/codex/page/Architect_FAQ_and_Tips_and_tricks

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#6 Guest_Mark_*

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Posted 03 July 2012 - 08:18 AM

Ronald, thanks for all your help. Great support as always!