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Invalid Zip Format Or In Progress

Started by Guest_Peter_* , Jul 09 2012 08:06 AM

Invalid Zip Format

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#1 Guest_Peter_*

Guests

Posted 09 July 2012 - 08:06 AM

Hi,

I use Back Up Buddy 1.3.7

Not had an issue in the past, however I now get errors doing a full back up (database works) always at 2.04Mb.

Creating site settings backup...
Creating database backup...
................................................................
............................................................................
........................
Storing full backup to a single archive...
Only excluding BackupBuddy backups directory ...

Native zip function unavailable or failed: Backup file couldn't be created without entering slower compatibility mode.
Falling back to compatibility method. Note that this method is slower and cannot exclude directories.
Backup Complete

However when I look at the back ups it says status is 'Invalid Zip Format or In Progress'

my host says they already have the PHP Zip on the server. have extended my memory as well in the past. (though I see above it says native Zip unavailable)

Can anyone offer any advice on what could be the issue. I am not an expert in the back end!

thanks

Peter

#2 Ronald

Forum Admin

Administrators
Others: All Plugins, All Themes, Moderators, Webdesign
22,275 posts

Posted 09 July 2012 - 08:24 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

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