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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 29 March 2010 - 09:44 PM
I've sent in several presales requests and haven't gotten back any response. Since they there are no refunds they syggest you ask all of your questions before you purchase. I watched the video on the site and I want to make sure my understanding is right.
If I set up a Wordpress site, load in the plugins I want, configure wordpress the way I want it - permalinks, reading, writing, etc., then configure all of the plugins for instance enter my askimat key and use backupbuddy to migrate the wordpress domain to another domain and restore there the migrated site will be set up the way I set up the original - wordpress will be configured the way I want it, the plugins will be configured the way I set them up in the original (askimat key will be entered, etc) Is that correct? Since I want the migrated Wordpress installation to be running on its own mysql database will I be given a chance to rename the restored database before the restoration? Thanks in advance for your help.
All the best,
Posted 30 March 2010 - 11:14 AM
You will be given the opportunity to change database settings on import/migration of your site using the import tool, importbuddy.php
Please let us know if you have any other questions. Thanks!
Posted 08 May 2010 - 12:03 PM
Can you us Backup Buddy, to create a site, as described in the original post above with all configurations created to your specs, then export to a new hosted domain to create a secondary site? Meaning, can a webmaster use this plugin as an efficient way to get the basics of a WP site up and running (vs. doing all manually)?
Posted 08 May 2010 - 12:08 PM